Shipping policy

Shipping Policy – PINLOVA

Thank you for shopping at PINLOVA. This Shipping Policy explains how and when your orders will be delivered.

Order Processing Time
 • All orders are processed within 1–3 business days.
 • Orders are not processed or shipped on weekends or public holidays.
 • Once your order has shipped, you will receive a confirmation email with tracking details (if available).

Worldwide Shipping

We proudly ship to all countries worldwide.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and shown at checkout.

Estimated delivery times:
 • Standard Worldwide Shipping: 7–20 business days
 • Express Shipping (if available): 4–10 business days

Delivery times may vary depending on your country, local courier, weather, or customs delays.

Order Tracking

If your order includes tracking, you will receive a tracking number via email once your order has shipped.
You can use this number to track your package online anytime.

Customs, Duties & Taxes

Customs or import fees may apply depending on your country’s regulations.

Certain products may be subject to additional shipping fees and/or applicable taxes. For such products, orders for which the required shipping fees and taxes have been fully paid may be eligible for expedited or faster delivery compared to standard delivery timelines. Delivery speeds may vary based on location, carrier availability, and other operational factors.

PINLOVA is not responsible for delays caused by customs.

Incorrect Shipping Address

Please ensure all shipping details are correct.
PINLOVA is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

Shipping times are estimates and may be affected by courier delays.
If your package is delayed or appears lost, please contact us and we will assist you.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.
Provide photos of:
 • The damaged product
 • The packaging
 • The shipping label

We will offer a replacement or refund depending on the situation.

Contact Us

If you have any questions or need support, feel free to contact us on Email: pinlovacustomercare@gmail.com

We are always happy to help!